The service philosophy of The Stewart Organization is unique in the industry, though it is simple, benefits our customers and just makes sense. Here are just a few things that set Stewart apart in the office machine industry.

Our service technicians are pro-active when servicing your machines. This means that on regularly scheduled maintenance, they will replace parts that are likely to wear out and cause downtime. Many service organizations provide service personnel incentives for using the least amount of parts. We know you don't want to see us all the time. That's why we ensure that the job is done right the first time, rewarding our technicians for making the least number of return trips to your office.

In the event of an unforeseeable problem, The Stewart Organization guarantees a service technician will be on-site and ready to fix it within 90 minutes of your call, if the machine is within a 15-mile radius of our offices. (Outside this area, the promise is still 180 minutes!) How is this different from every "guarantee" in the industry? Time us. Please. For every minute that our technician is late, we will take one percent off the current month’s service bill for that machine, all the way up to one hundred percent.

An organization can only be as good as its people. That's why we are more than confident in saying that we are the best. Most of our senior management team has over 20 years of experience with Stewart, as do most of our technicians. Our industry-low five percent employee turnover rate might be the result of providing the highest industry wages, from our Dispatcher to the Vice President of Service. Or it could be that our employees are proud to work for an organization that earnestly wants to take care of its customers. Either way, we've got the best, and we keep them.